Answers to all your commercial cleaning questions
Before hiring commercial cleaning company read below list of questions that you should get answered up front. No surprises and no regrets!
Question/Answer
- Will you be able to communicate with the people actually cleaning your facility?
- Yes, here at SmartDog Commercial Cleaning you will communicate directly with the owner. The communication is our top priority.
- Does the company have liability and bonding insurance? What are the dollar amounts of coverage?
- Yes, you are 100% covered. You will receive a copy of our insurance certificate with an estimate.
- Does the company perform employee background checks?
- Yes, all of our employees have a background check completed by a professional agent and we only hire those with an entirely clean history.
- What type of training do the cleaners receive? (Note: if the sales person cannot talk about the type of training the cleaners receive, this is a problem and a warning sign of future problems. If the sales people aren’t educated with respect to the training program for cleaners, then chances are that the training is not a high priority for the company.)
- All of our employees have an intense onsite training with the owner that lasts from 6 to 8 weeks.
- How does the company handle customer service issues? What forms of communication are used and what are the time frames to resolve disputes?
- Our number one priority is customer services and communication. You can reach the owner 24/7. We will take care to solve any issues within 24 hours. All emergency situations are handled immediately.
- Will the cleaners follow a detailed work schedule for each service?
- Our number one priority is customer services and communication. You can reach the owner 24/7. We will take care to solve any issues within 24 hours. All emergency situations are handled immediately
- What are the contract terms as they relate to the length of the agreement and termination procedures? Locking customers into long-term contracts that have a 5-step process to terminating services is not the norm. The best commercial cleaning companies offer “performance-based agreements” that do not lock you in to a specific time frame (typically 1 or 2 years) and that do not “auto-renew” without your approval.
- SmartDog uses a Month-to-Month agreement.
- SmartDog uses a Month-to-Month agreement.