FAQ

Answers to all your commercial cleaning questions

Before hiring commercial cleaning company read below list of questions that you should get answered up front. No surprises and no regrets!

Question/Answer

• Will you be able to communicate with the people actually cleaning your facility?
  • Yes, here at SmartDog Commercial Cleaning you will communicate directly with the owner. The communication is our top priority.

• Does the company have liability and bonding insurance? What are the dollar amounts of coverage?
  • Yes, you are 100% covered. You will receive a copy of our insurance certificate with an estimate.

• Does the company perform employee background checks?
  • Yes, all of our employees have a background check completed by a professional agent and we only hire those with an entirely clean history.

• What type of training do the cleaners receive? (Note: if the sales person cannot talk about the type of training the cleaners receive, this is a problem and a warning sign of future problems. If the sales people aren’t educated with respect to the training program for cleaners, then chances are that the training is not a high priority for the company.)
  • All of our employees have an intense onsite training with the owner that lasts from 6 to 8 weeks.

• How does the company handle customer service issues? What forms of communication are used and what are the time frames to resolve disputes?
  • Our number one priority is customer services and communication. You can reach the owner 24/7. We will take care to solve any issues within 24 hours. All emergency situations are handled immediately.

• Will the cleaners follow a detailed work schedule for each service?
  • Our number one priority is customer services and communication. You can reach the owner 24/7. We will take care to solve any issues within 24 hours. All emergency situations are handled immediately

• What are the contract terms as they relate to the length of the agreement and termination procedures? Locking customers into long-term contracts that have a 5-step process to terminating services is not the norm. The best commercial cleaning companies offer “performance-based agreements” that do not lock you in to a specific time frame (typically 1 or 2 years) and that do not “auto-renew” without your approval.
  • SmartDog uses a Month-to-Month agreement.